How Booking Through Turo works
Skip the rental car counter and rent just about any car, just about anywhere
Why choose Turo?
Enjoy a streamlined airport experience
You can pick up your car at airport parking lots and garages at 100+ airports across the US and Canada. Some smaller airports even allow curbside pickup at the terminal.*
Get personalized service from a local host
Turo hosts are everyday entrepreneurs who rent out cars in their communities.
Relax with support & damage protection
24/7 support and roadside assistance mean help is just a call away, plus you can choose from a range of protection plans.
How to book a car
1. Find the perfect car
Just enter where and when you need a car, filter to find the best one for you, and read reviews from previous renters.
2. Select a pickup location
Grab a car nearby or get one delivered to various destinations, including many airports, train stations, hotels, or maybe even your home.
3. Rent & hit the road
Your host sends you pickup details, and you’re all set! If you have questions, you can easily chat with your host or contact Support.
Turo vs. Car Rental
Turo
-
App-based experience
-
No waiting in line
-
1,600+ unique makes & models
- Get the exact car you choose
- Delivery options & thousands of pickup locations
- Cars rented out by local small businesses
- Vehicles and hosts rated by guests
Car rental
- Standard rental counter experience
- Waiting in line
- Limited car selection
- Get one type of car “or similar”
- Pickup only at retail locations
- Cars owned by large corporations
- No vehicle ratings
How pickup & drop-off work
Every time you rent a car on Turo, you’ll:
- Receive pickup and drop-off instructions from your host once you book
- Check in, check out, and chat with your host through the Turo app
- Upload your driver’s license or show it to your host in person
Multiple pickup & drop-off options
Some hosts meet guests in person, while others opt for remote handoffs.
In Person
Your host meets you at your chosen pickup location and hands you the keys.
With A Lockbox
Your host sends you a lockbox code, then you unlock the box to get the key.
With An App
Your host unlocks the car remotely with their car manufacturer’s app.
You’re protected
Physical damage protection
Choose from three protection plans — Premier, Standard, or Minimum — to get the level of protection that’s right for you. Spring for Premier for peace of mind (eligibility requirements apply), or pay less for lighter protection with higher out-of-pocket costs for vehicle damage or theft.
Liability insurance included
All trips include coverage under a third-party liability insurance policy issued to Turo, from Travelers Excess and Surplus Lines Company. The Travelers policy provides secondary (excess) coverage, to ensure that any Turo-approved driver will be insured up to the state minimum limits required for third-party liability, unless primary coverage is explicitly required by an applicable state statute (e.g., Maryland and New York).
24/7 support & roadside assistance
Customer support is always available to answer your questions, and 24/7 roadside assistance is just a call away.